Download PDF by Sungsoo Pyo: Knowledge Management in Hospitality and Tourism

By Sungsoo Pyo

ISBN-10: 0789021463

ISBN-13: 9780789021465

While wisdom is correctly controlled, it truly is within the fingers of these who want it prior to they want it. This significantly improves the rate of industrial operations by means of taking away time-consuming details looking! This booklet will help you make any hospitality or tourism similar company extra effective and aggressive by utilizing wisdom administration innovations and methods. It offers a necessary creation to the concept that of data administration plus attention-grabbing case stories, strategic suggestion, and structural suggestions for its implementation. you are going to learn how to use wisdom administration to prevent the duplication of study, lowering the price of product examine and improvement and lengthening the effectiveness of your total operation. priceless charts and figures make the knowledge effortless to entry and comprehend. From the editors: “Although tourism and hospitality, with their geographically dispersed devices, can benefit from improved wisdom administration, just a small variety of agencies have carried out wisdom administration suggestions. a up to date learn exhibits that even though managers in lots of motels think about wisdom administration and knowledge move to be 'relevant concepts,' they record being faced with too many—and unclear—knowledge administration innovations, actions, and implementation concepts. for that reason, they don't seem to be sufficiently accustomed to wisdom administration and reject imposing it. This e-book increases figuring out of those innovations and aid to hurry the implementation of information administration within the hospitality and tourism industries.” This booklet will help you make any hospitality or tourism similar company extra aggressive through the use of wisdom administration strategies and methods. It offers a vital creation to the idea that of data administration, with attention-grabbing case reports to boot strategic suggestion and structural suggestions for its implementation. moreover, you will find: analyses of assorted points of data administration in lodges an exam of an Internet-based wisdom administration approach and its assets, repositories, taxonomy, providers, functions, and person interfaces the arrival of the “knowledge caf?” and what it potential to the commute and tourism industries the data offer chain matrix, which mixes strategic and operative elements of information management—with a realistic instance drawn from the airline undefined new advancements in software program purposes for cross-border vacation spot administration, with an instance drawn from the recent “AlpNet” venture that demonstrates the significance of cooperation and of member-specific specifications insightful options approximately psychological versions as they relate to tourism—what they're and the way realizing them can result in reduce levels of distrust and extra effective operation of tourism-based companies crucial information regarding database advertising and marketing, facts mining, and information discovery, with introductions to choice tree classifiers, regression research, induction programming common sense, and probabilistic principles

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Additional resources for Knowledge Management in Hospitality and Tourism

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Different mental models (distributed knowledge) instead permit increased distinction making and diverse expert knowledge in holels. These mechanisms work internally and externally. A high rate of shared (background) knowledge limits the ability to acquire new external knowledge through less specialization. Consequently, distributed task-specilie and distributed task-related knowledge needs to be combined with shared task-specific and task-related knowledge in a group of employees. On the other hand, a high rate of shared (background) knowledge fosters the capability to communicate and transfer the knowledge in the hotels.

The broader and media richer infonnalion and knowledge transfer in personal interaction enables people to interpret the transferred information and knowledge more precisely. So personal and direct communication assists the production of shared distinction making and assists identical knowledge transfer in the case of a specific task. Secondly, the effects ofthe knowledge transfer become more visible at an earlier time in direct personal interactions. Directly intenelating employees can evaluate gestures, mimics, and actions of each other.

Despite the popularity of knowledge manageineiu in other indusuies, hotel-specific concerns have thus been neglecteti in tlie literature and knowledge management has just mdinicntarily been implemented in hotels. This is especially valid for hotel chiiins, which have to deliver an overall quality standard in geographically distributed hotels (Medlik, 1990; 153). To nil the identified gap the paper concentrates on hotel chains. First, the paper analyzes the theoretical background of knowledge, which affects a knowledge management strongly iti hotels.

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Knowledge Management in Hospitality and Tourism by Sungsoo Pyo


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